Sample Collection

Collecting My Samples

• How does sample collection work?
• What do I do if my kit is missing materials?
• Do I need someone to help me collect my sample?
• I think I collected my sample incorrectly. What do I do?
• What are labels?

Checking My Samples

• What are labels?
• What do I do with the labels on my collection device?
• How do I know if my kit is ready to be returned?
• What happens if I forget to fill out my labels?

Returning My Samples

• How do I return my sample?
• Do I need to pay to return my test kit?
• Where do I drop my kit off?
• Can I return my samples without the box?
• How quickly do I need to send my samples/kit back?
• I never received a test-samples-received notification, is my kit lost?

See all 8 articles